IT Support Questionnaire

IT support questionnaire is a evaluation form or feedback form given to end users, this is done online either the survey form is sent in email or phone survey. These days we have new operating systems and plenty of software coming every day, you may have issues on installation, configuration or removal. The companies provide an email, chat or phone support to contact; you can make your own choice.

The company hires technical support agents who assistance the end users and resolves there problems, once the session with the customer is finished we will there will be a auto generated IT survey or questionnaire sent to the customer. The IT support questionnaire should be prepared with mixture of questions on product, service and agent. The best example you can have is HP chat support, where you own a HP product and you contact the IT chat support, once the chat is finished you will receive an email with a set of questions to give your feedback. I have answered one a year ago when my printer was dead. The agent did assist me and got it back. I was totally satisfied and gave him the best rating.

Almost every product related companies have the technical support. Make sure the questions are related, as it really needs the customer to answer in no time.

IT Services Questionnaire 

Sample IT Support Questionnaire

Were you satisfied with the agent?

Were you comfortable with the technical support?

Was the issue resolved?

Do you need any improvements from out side?

Were you able to contact the support with ease?

How much do you rate the agent?

How many iterations you had with agent?

Write a few lines about the service and agent?