Restaurant Customer Service Questionnaire or survey is prepared in order to get positive or negative feedback from customers about the service provided. Basically these kinds of questionnaires are prepared when we launch a new restaurant and we really care about our service and food quality. The questionnaire provides exact customer satisfaction feedback about the questions mentioned in survey form.
Few restaurants provide paper forms with 5 to 10 questions and others take email id of customers and send a questionnaire form. This lets the restaurant make changes in their customer service and food quality if necessary. This kind of questionnaire should mostly have yes/no answers. If your want customers to write a short review, then you need to ask them take their time and write a review.
Restaurant Customer Service Questionnaire indirectly increased the revenue and overall customer satisfaction, which makes the business prolong further and grow. Every day you get different customers and they love different kind of services, some love quick orders, others have patience to wait, if a food needs late cooking then how would entrained the customer and not make him feel that he is waiting for something so long. Are servers dealing with the customer in a friendly manner? These are few things a manager should think of.
Few restaurants provide paper forms with 5 to 10 questions and others take email id of customers and send a questionnaire form. This lets the restaurant make changes in their customer service and food quality if necessary. This kind of questionnaire should mostly have yes/no answers. If your want customers to write a short review, then you need to ask them take their time and write a review.
Restaurant Customer Service Questionnaire indirectly increased the revenue and overall customer satisfaction, which makes the business prolong further and grow. Every day you get different customers and they love different kind of services, some love quick orders, others have patience to wait, if a food needs late cooking then how would entrained the customer and not make him feel that he is waiting for something so long. Are servers dealing with the customer in a friendly manner? These are few things a manager should think of.
Restaurant Customer Service Questionnaire Sample:
- How would you rate our customer service?
- Were you really satisfied they way we served?
- Did the order take long then expected?
- Was the food served tasty?
- Any customer service attributes, which needs to be changed?
- Do you think we need to make any modifications in the service?
- Did the server provide complete attention at the table?
- Please share your reviews of the restaurant, either positive or negative?
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