A behavioral questionnaire is a set questions prepared by an interviewer to know more about the employee behavior toward work, coworkers and higher authorities. It’s a way to judge the candidate according to his behavior towards customer, as behavior is important aspect of any individual. The behavioral questions should be straight forward a bit different from the normal job interview questions.
This kind of questionnaire is mostly taken by companies that deal with customer, clients, vendors or even critical server management sectors. Most of the customer can only come back to you when you value them; the value is achieved through attitude, behavior, manners and patience. So when drafting a questionnaire make sure to prepare questions that are bit confusing but getting to know more how a candidate can handle pressure. Take a look at the few sample interview behavioral questions.
Name of the employee:
Department:
Current work:
Address:
Mobile No:
What made you resign the previous job when you had a good salary?
Do you work for money or passion to work?
When there are plenty of jobs paying higher salaries, why did you choose customer support?
Have you ever handled irate customer? If yes, why do you think a customer get irated?
Have you solved any customer issues logically? If yes, let describe the incident?
You said you had to reach targets in previous job? How did you go ahead in achieving the goals?
Who would you face challenges in life?
Do you think risk is necessary aspect in customer support?
Have you ever made a mistake? How did you answer the manager and quality team when asked for an explanation?
Night shifts are toughest, how did you handle the stressful shifts?
What is your definition of pressure? Do you think pressure is a part of any job profile?
How do you personally handle pressure?
There are times when you don’t meet deadlines? How do you handle such kind of situations?
Have you ever had an issue with your team leader?
What was the best and worst feedback given by customer?
Do you prepare yourself well in advance before going to work place?
Do you raise high priority issues to your managers?
What really motivated you to work as customer support executive?
In case you don’t know the solution of an issue, do you research it yourself or head toward your boss?
What do you do when you don’t have call’s to answer customers?
In case of emergency your company doesn’t accept leave, what do you do in such situations?
This kind of questionnaire is mostly taken by companies that deal with customer, clients, vendors or even critical server management sectors. Most of the customer can only come back to you when you value them; the value is achieved through attitude, behavior, manners and patience. So when drafting a questionnaire make sure to prepare questions that are bit confusing but getting to know more how a candidate can handle pressure. Take a look at the few sample interview behavioral questions.
Sample Interview Behavioral Questionnaire:
Name of the employee:
Department:
Current work:
Address:
Mobile No:
What made you resign the previous job when you had a good salary?
Do you work for money or passion to work?
When there are plenty of jobs paying higher salaries, why did you choose customer support?
Have you ever handled irate customer? If yes, why do you think a customer get irated?
Have you solved any customer issues logically? If yes, let describe the incident?
You said you had to reach targets in previous job? How did you go ahead in achieving the goals?
Who would you face challenges in life?
Do you think risk is necessary aspect in customer support?
Have you ever made a mistake? How did you answer the manager and quality team when asked for an explanation?
Night shifts are toughest, how did you handle the stressful shifts?
What is your definition of pressure? Do you think pressure is a part of any job profile?
How do you personally handle pressure?
There are times when you don’t meet deadlines? How do you handle such kind of situations?
Have you ever had an issue with your team leader?
What was the best and worst feedback given by customer?
Do you prepare yourself well in advance before going to work place?
Do you raise high priority issues to your managers?
What really motivated you to work as customer support executive?
In case you don’t know the solution of an issue, do you research it yourself or head toward your boss?
What do you do when you don’t have call’s to answer customers?
In case of emergency your company doesn’t accept leave, what do you do in such situations?
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